Privacy Policy

Last Updated On 01-Jul-2025
Effective Date 01-Jul-2025

This Privacy Policy describes the policies of Cosmorama Technologies GmbH, Gerhart-Hauptmann-Str. 51, SH 25421 Pinneberg / Germany, email: info@cosmorama.com, phone: +49 157 583 761 82, on the collection, use, and disclosure of your information that we collect when you use our Services. Our ‘Services’ include our websites (such as https://www.cosmorama.com), our mobile, VR, or MR applications (including Table Troopers), games, and other online services provided by Cosmorama Technologies GmbH.

By accessing or using any of our Services, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Services.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on our Services. The revised Policy will be effective 180 days from when the revised Policy is posted on the Services, and your continued access or use of the Services after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Our Services do collect certain user data to provide and improve our offerings. Below, we explain what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide Directly

Account registration details, such as your email and display name, when you register through providers like Google or Discord.
Your Meta username and ID when you play Table Troopers on the Meta Quest.
Requests or questions you submit to us via online forms, email, or otherwise.
Requests for customer support and/or technical assistance.
Registration for any contest, sweepstakes, or other events we may sponsor.
Application for a job, internship, or fellowship.
Participation in surveys we may make available.
Any other information you choose to provide to us within or outside of the Services.

1.2 Information Collected Automatically

Your IP address, which we may use for preventing abuse and cheating.
Gameplay data, including your in-game actions, settings, and progress in Table Troopers.
Device information, such as hardware details and operating system.
Tracking data, such as hand and head movements and voice recordings (if you opt in to voice chat) when playing Table Troopers on the Meta Quest.
Usage data from our websites, including how you interact with our sites.

1.3 Information from Third Parties

Information from social media platforms, such as your profile information, profile picture, gender, username, user ID, age range, language, country, friends list, and any other information you permit the social network to share with us.
Information from Discord, such as your Discord username and ID, email, and any information you share publicly on our Discord channels.
Information from other non-affiliated third parties for fraud or safety protection purposes, or for marketing purposes.

We may combine information from these various sources to provide and improve our Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our Services.
To improve, personalize, and expand our Services.
To understand and analyze how you use our Services.
To develop new products, services, features, and functionality.
To communicate with you, including sending you updates, security alerts, and support messages.
To process your requests, such as customer support inquiries.
To send you marketing and promotional communications (where permitted by law).
To collect and analyze customer feedback.
To enforce our Terms and Conditions and other usage policies.
To comply with legal obligations and protect our legal rights.
For any other purpose with your consent.

We may also store information locally on your device, such as your game progress.

3. How We Share Your Information

We may share your information in the following circumstances:

With third parties for legal reasons: We may share information if we reasonably believe it is necessary to comply with legal processes, governmental requests, or applicable laws; to investigate, remedy, or enforce potential violations of our Terms and Conditions; to protect the rights, property, and safety of ourselves, our users, or others; or to detect and resolve fraud or security concerns.
With third parties as part of a merger or acquisition: If we are involved in a merger, asset sale, financing, liquidation, bankruptcy, or acquisition, we may share your information with the relevant third party before and after the transaction.
With your consent: We may share your information for other purposes with your explicit consent.

4. Your Rights

Depending on the applicable law, you may have the following rights regarding your personal data:

The right to access and receive a copy of your personal data.
The right to rectify inaccurate or incomplete personal data.
The right to erase your personal data (also known as the ‘right to be forgotten’).
The right to restrict the processing of your personal data.
The right to object to the processing of your personal data.
The right to data portability.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with a supervisory authority.

To exercise these rights, including requesting the deletion of your data, please contact us at privacy@cosmorama.com. We will respond to your request in accordance with applicable law.

Please note that we may refuse to delete your data if we have a legal obligation to retain it or if it is necessary for the establishment, exercise, or defense of legal claims.

You may also opt-out of direct marketing communications or the profiling we carry out for marketing purposes by contacting us at privacy@cosmorama.com.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the Services for which your information was sought.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.

6. Legal Bases for Processing

We process your personal data based on one or more of the following legal bases:

Your consent, which you can withdraw at any time.
The performance of a contract with you.
Compliance with our legal obligations.
Our legitimate interests, provided that these are not overridden by your rights and interests.

7. International Data Transfers

If we transfer your personal data to countries outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our websites and in our applications. In our app, we may use analytics tools to collect usage data to improve functionality and user experience. For more information, please refer to our Cookie Policy.

9. Security

The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

10. Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Cosmorama Technologies GmbH, Gerhart-Hauptmann-Str. 51, 25421 Pinneberg, Germany, email: privacy@cosmorama.com. We will address your concerns in accordance with applicable law.